GuestCulture
Soft opening: try Learning free for 14 daysTraining for hotel staff in guest conversations.
Staff learn from lessons what a guest needs, then practise the conversation out loud with a simulated guest before their first shift.
For hotels
Staff train before they reach the hotel.
New hires work through lessons and guest conversations from home, before their first shift.
Explore the employee lifecycle
Lessons and practice
Lessons on arrivals, complaints and the rest of hotel service.
Each lesson can be read or heard, then reviewed with flashcards and a quiz. In a scenario, staff pick a response and see how the guest reacts.
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Hiring
Candidates answer a guest situation before the interview.
The hiring team sets criteria for the role and reads each response against them, then takes its questions into the interview.
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Guest countries
Look up a guest's country before check-in.
The guides are free and cover greetings, customs and what guests tend to expect at a hotel, by country and segment.
Explore Atlas
For your hotel
Revenue per available room by review score.
Revenue per available room
Review scores are grouped in one-point brackets. RevPAR assumes 80% occupancy.
Soft opening
Try Learning free for 14 days.
Join Members for free and get 14 days of Learning, including live practice.